The existence of a comprehensive range of producers allows one to sign a Professional Support and Maintenance Agreement – PSMA. The signing of such a contract allows that in the event of problems with the functioning of SDL Trados software, you may contact the manufacturer directly. In addition, during the contract period, you have the option of free upgrades to the latest version. A Professional Support and Maintenance Agreement is signed directly with SDL Global Solutions (Ireland) Limited and provides priority support via email. A PSMA contract may be concluded for a period of one, two or three years.
There are two kinds of support and maintenance agreements:
Professional Support and Maintenance Agreement – PSMA, Level 1:
Professional Support and Maintenance Agreement – PSMA, Level 2:
As we are aware that for the majority of our customers local support is crucial, we have prepared additional services – namely support via our online portal. In an effort to save your precious time, our team of experienced and qualified IT engineers can take care of your needs to ensure the smooth functioning of SDL Trados software. To learn more about support for SDL Trados products, please contact us at firstname.lastname@example.org.